Refund Policy

Last updated 5 August 2026

1. Who issues your refund

Paddle.com Market Ltd is our merchant of record, so refunds are issued by Paddle rather than by us directly. That changes nothing about the terms below - only who moves the money.

You can start a refund from either side. Write to legal@acmepulse.com from the address on the account and we will approve it with Paddle, or contact Paddle directly at paddle.com/help. Either way the money goes back to the original payment method.

2. 14-day refund

Within 14 days of a payment we approve a full refund, no reason needed, and Paddle returns the money to your original payment method.

3. Annual plans

Cancel an annual plan partway through and we refund the unused whole months, minus any period already used at the monthly rate.

4. How to ask

Write to legal@acmepulse.com from the address on the account. Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.

5. When we may decline

• Accounts closed for breaking the acceptable use rules.
• Repeated refund requests on the same account.
• Lifetime deals, which are non-refundable after 30 days and are stated as such at purchase.

6. Downgrades

Moving to a cheaper plan takes effect at the end of the current period; we do not refund the difference for the period already paid. Nothing is deleted when you downgrade.

Questions about this document: legal@acmepulse.com